Data Privacy Notification

Privacy Notification – Metropole Apartments

Introduction
CAPITAL SILVER SRL (“We”, “the Company”) respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our accommodation services and interact with us.

Information Collected

  • Personal Data
    • Identification: name, surname, personal ID number (CNP), ID/passport series and number
    • Contact: email address, phone number, postal address
    • Financial: payment details such as credit/debit card information
    • Travel: booking details, accommodation preferences, check-in and check-out dates
  • Technical Data
    • When visiting our website, we automatically collect device information including IP address, browser type, pages visited, date and time of visit, and diagnostic data.
  • Cookies
    • We use cookies to enhance your experience on our website. You can manage cookie preferences via your browser settings.

Purpose of Data Collection

  • Service Provision: To process bookings, facilitate check-in/check-out, and communicate with you about your stay
  • Service Improvement: To understand usage and improve customer experience
  • Marketing & Promotion: To send special offers, news, and updates with your prior consent
  • Security & Compliance: To ensure safety and meet legal and regulatory obligations

Legal Basis for Processing

  • Consent: When required, we process your data based on your explicit consent
  • Contract Execution: To conclude and fulfill accommodation service contracts
  • Legitimate Interests: For service improvement and fraud prevention
  • Legal Obligations: To comply with tax and reporting requirements

Data Disclosure

  • Service Providers: We may share your data with third-party providers assisting in service delivery, such as payment processors, IT, and marketing services
  • Legal Requirements: We may disclose your data if required by law or legal proceedings
  • International Transfers: If data is transferred outside the EEA, we ensure adequate safeguards are in place, such as EU-compliant data transfer agreements

Data Security

  • Security Measures: We use appropriate technical and organizational measures to protect your data from unauthorized access, loss, destruction, or alteration
  • Employee Confidentiality: All employees are bound to maintain data confidentiality and comply with this policy

Your Rights

  • Access: Request access to your personal data
  • Rectification: Request correction of inaccurate or incomplete data
  • Erasure: Request deletion of your data unless legally required to retain it
  • Restriction: Request limited processing under certain circumstances
  • Portability: Receive your data in a structured, commonly used format and request its transfer to another provider
  • Objection: Object to data processing based on your specific situation

Data Retention

  • Retention Criteria: We retain personal data only as long as necessary for the purposes collected or to meet legal obligations
  • Deletion: After the retention period, data will be securely deleted or anonymized

Policy Changes
We reserve the right to modify this Privacy Policy at any time. Updates will be posted on our website and take effect upon publication. We encourage you to check this page periodically for the latest information.

Contact
For questions or requests regarding this Privacy Policy, please contact:
CAPITAL SILVER SRL
Email: officemetropole@gmail.com
Phone / WhatsApp: +40 770 414 744